Can I request a refund after purchasing a challenge? (Cooling-Off)

Yes. You may request a refund within 14 days after purchasing a challenge, but only if the challenge account has not been used. A challenge account is considered used once any of the following happens: the trader opens the first trade, the trader starts using the trading account, or the trader accesses and uses the trading environment provided for the challenge.

Once the challenge account is used, the service is considered to have started and the challenge fee becomes non-refundable. By purchasing a challenge and starting to use the account, the trader confirms that ThaurusGuru may begin providing the service immediately and understands that the right to request a refund may be lost once the service has started. Refunds are not available after 14 days from the purchase date, even if the account has not been traded.

This policy exists because, after account activation, ThaurusGuru provides access to trading infrastructure, platform resources, market data, account setup, risk monitoring, and support services.

Two different things — don't confuse them: Cooling-Off Refund = within 14 days of purchase, only if the account is unused. Fee Reimbursement = your challenge fee returned after your 3rd payout (One Step, Two Step, Two Step Pro and Three Step).